Frequently Asked Questions
We hope that you are pleased with your Belting Industries products and your online experience. Belting Industries Group stands behind our products and consumer services. If you are not completely satisfied with your purchase, please get in touch with us. The information below should answer any questions you may have. You can contact us TOLL-FREE at 1-800-THE-BELT or email at sales@beltingindustries.com.
Product
The item I want is out of stock, what do I do now?
We update our stock daily, if we do not have stock of the item within 1 week, please call us at our TOLL-FREE number 1-800-THE-BELT or email at sales@beltingindustries.com for an updated status report.
How long does it take to manufacture the belts?
If the product on the website is out of stock, the typical lead times for Diebold belts are 3-4 days, but depending on the higher quantity this could vary. Restock on website refreshes weekly.
Orders
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express, Discover Network, Paypal, Google Pay and Apple Pay.
Do you accept international credit cards?
We currently do not accept any foreign cards not already listed in the previous question. If you only have hold a credit card not accepted, please be sure to go through Paypal. If you have any questions please call us at our TOLL-FREE number 1-800-THE-BELT or email at sales@beltingindustries.com
Returns & Refunds
What is Belting Industries' return policy?
We hope you are pleased with your order. Unfortunately you are unable to exchange or return any items as all of our belts are custom made to your specific belting needs/design. If you think your belt is out of spec, you can request to receive an RGA for an analysis on the particular belt to see if it is within spec.
Special cases may take place, such as of the goods are returned due to an error made by Belting Industries Group or if the goods are defective or damaged in transit. Customer service can take care of your concerns by looking more closely at your situation. Please call us at our TOLL-FREE number 1-800-THE-BELT or email at sales@beltingindustries.com